
People using their laptop might google AnyDesk scam (or TeamViewer scam, etc) but they’d have to be aware enough to consider the possibility. There was no obvious warning from AnyDesk in either case that I might be about to be scammed. Again I pretended that there was a warning there saying I shouldn’t hand that number over. I said that I had a nine digit number and they told me to give that to them. They told me to stop wasting their time and to download the software (which I did, doing so is harmless, using it may not be) and asked what I could see. This time I pretended that AnyDesk stated on its homepage that I shouldn’t do that, which irritated the scammer. The second scammer asked me to do the same on my laptop. I brought the call to an end by explaining there was no way I was going to do that. The first scammer asked me to use my mobile phone to visit the App Store and download the AnyDesk app. I always try and keep them on the line as long as possible so I play along, up to a point. This last week two scammers have rung my landline. The software isn’t inherently dangerous, I’ve used it successfully and safely with (genuine) IT support. You can also chat by email and agree a codeword so that you know it’s really them etc.

The software can be used legitimately of course, eg if you contact your work IT’s helpdesk they may suggest the same – the difference is that you contacted them first. Suggested warning: “ Have you been asked to download this software by someone you don’t know? It could be a scam.


People lose money from this – they may, if lucky, get some back, but it’s stressful. If a stranger has telephoned out of the blue to ask you to download this it is always a scam, don’t download it, don’t give them any access code, best to hang up. This software lets them connect directly to your computer or phone.

Phone scammers want to trick you into downloading remote desktop-sharing software. Summary: companies that make software which lets people connect to your computer could do more to warn people about the risks from doing this.
